F.A.Q's

Q: Is it possible to get wines or other products not listed on your website?  

Yes, we will do our best to get our hands on any product you are looking for. Fill out the special orders form here or contact specialorders@thegrapevinect.com with your request and someone will get back to you right away.

Q: I’m hosting a large party and need help planning and buying the right products.  Can TGV help?

This service is coming soon!  Contact the store at (203) 557-8811 for more details.

Q: Are the prices on the website the same as in-store or in advertisements?

TGV makes every effort to ensure that our website reflects our best prices.  In the event of a discrepancy, please contact us at customerservice@thegrapevinect.com or call us at (203) 557-8811.  

Q: Do you accept orders over the phone?

Yes, absolutely! For local delivery or pick-up, you may order from our website by choosing your preferred method at checkout or call us at (203) 557-8811.

Q: What is TGV’s return policy?

Refer to this link.

Q: What do I need to bring when I pick up my order?

A customer should either, print their Order Confirmation or display the email from their cell phone upon pick up, along with proper identification.

If someone other than the customer is picking up your order, please be sure to have the order confirmation and proper identification.

Q: Is there a holding period for pickup orders?

We will hold your pickup order for 7 days.  If the 7 day window is exceeded, your transaction will be cancelled.